In the least ten years, the way call centers have been working has changed drastically. However, in today’s competitive worlds, using softwares at call centers have become mandatory and cannot be ignored. The way work is done in call centers have evolved with time. Now, it is not only about customer satisfaction or getting business through tele-calling. Today, it is vital that every call center should know the productivity of their employees, keep a track of where the business is going and review the call flow. There are various softwares in the market which help centers review and improve on almost every aspect of the business and customer service experience. Here are ways in which you can know how softwares are important for your call center.
If You Own a Call Center You Meed To Follow These Tips
Call flow monitoring
The most important objective at a call center is the call flow management. It is vital to ensure that every call is being picked within the shortest possible time. Every call center has to improve on customer experience. There are specialized softwares which will manage the call flow and distribute the calls among representatives uniformly. It will automatically ensure that the hold time for every call is minimized. With the help on this software, you can rest assured that picking up customer’s call is not just at the discretion of representatives. Moreover, it would also help you understand the need to under-staff or overstaff your existing human resource.
Helps to retain calls over a time
There are softwares which engrosses customers who are waiting for their solutions. For example there would be lot of querries, which could be in stored in your system, and a representative might not really be required to give those answers. In such cases, information on customer accounts, plans, offers, etc can be given through IVR and no such human representation is required. This way you could ensure that customer does not spend lot of waiting time to talk to a person and also save on human resource expenses.
Provide Your employees With The Tools To Do Their Job
Productivity of your staff
While software would ensure that your customer is not waiting long enough in cue, it would also ensure that the representatives are providing right solution to your customers. At the same time, it can generate a report of the representative’s average time spends over a call. It would derive who is your most productive and least productive agent during a time of week, month or year, thereby giving your opportunity to reward the most productive agent and coach the least productive one. Also, software can store calls of your representatives and help you monitor if the right solution is being provided to customers or not.
From customer’s point of view
All your customer would need at the end of the day is solution and satisfaction from the way they have been treated. Call center software enriches their experience by minimizing their hold time, providing right solution and ease of access. At times, if the customer is calling from the registered phone, account information is automatically opened in front of the agent and customer does not have to go through the information giving process.
Customer’s Satisfaction Is The Main Goal
If you somehow assume that you can operate a call center without softwares and ensure good customer experience, you are just pushing yourself out of the business. The competition for customer satisfaction has increased manifold and to help you be in the business, it is only the software more than people which can assure that this can happen effectively.
When you exchange bitter words, taunts, unreasonable complaints and much more like this, it’s certain that this is called nagging. Nagging simply means “to irritate by constant scolding or urging”. Few sources say that half of the respondents consider nagging as a serious problem in their relationships. Usually, if you are at the receiving end of this process, you often feel that someone is controlling you and you are following somebody’s orders. Some researchers suggest that nagging has more serious repercussions on couples, and even leads to less satisfying sexual life. Here are few signs which may decide if you are nagging someone or not.
Stop Sabotaging Your Relationship… Stop Nagging
If you have to ask for something repeatedly
Asking your partner to do something once or twice is fine and important. However, if you are asking it third time or time and again, it no more remains a request, it becomes nagging. To avoid this, if you have to ask something for the third time, focus on bridging the communication gap instead. You should try to find out way so that you may work this out with your partner.
If you are developing a controlling behavior
Nagging could be a form of controlling someone. Trying to get someone do what you want them to could be nothing else but nagging. Unknowingly, nagging becomes much more than a request or a wish. The best way to manage this symptom is to let things be the way they are. Accept the situations in your life and also accept the changes around. It’s absolutely fine to be okay with the way things are. Instead, try to make arrangements in a subtle manner.
Don’t Become A Control Freak
If your statements usually begin with “You”
Humorously, few experts believe that if your usual statements begin with you, it’s very simple to identify that you are nagging. “You” statements are generally mixed with blame and instigates your partner on getting aggressive. Instead, try using word “I” for requests. Make you partner feel that you are an active participant in any conversation.
If you are feeling helpless
Some of us do feel this kind of situation atleast once in our lifetime. If you have been feeling helpless for your partner to quit some bad habbit and don’t do something you dislike but are not successful at it, you are surely nagging your partner. Although, this truly means that you are concerned about your partner or your relationship, but the constant pressure on him/her may force you to become a nagger. To avoid such situations and deal effectively, try to understand what you can do and what you can’t do. Once you know your strengths and limitations, it would be easier for you to cope up with this tendency.
Let Things Flow Naturally… Stop Nagging!
Above all, it is more important that you should have control on your thoughts, beliefs, comfort level and should effectively manage it for a happy life. The urge to improve or change something about your partner and your relationship should come from within and should not be just a wish. Remember that there is nothing in this world which could not be talked and sorted out. If you maintain a cool temperament and make your partner feel comfortable, you may surely spare yourself from nagging someone.
Deer antler velvet has been the topic of many discussions these days because of its gaining popularity. A lot of people are aware of its health benefits but they only know of the deer antler velvet supplement that is being sold in the market. This product was first introduced by the Chinese as an alternative medicine supplement. Many do not understand the origin of this amazing product. By understanding the origin of the deer antler velvet then you will also realize that it has more health benefits than you are aware of.
Learn About The Benefits Of Deer Antler Velvet
The Origin of Deer Antler Velvet
Deer antler velvet is harvested from the antler of the deer that is commonly found in Western countries such as the United States and New Zealand. The deer sheds off its antler naturally every few months or so. Harvesting the deer antler velvet does not harm the deer in any way. It is done in a very humane process. The elk deer is the specific type of deer specie that yields the highest amount of antler velvet. Once the antlers of the deer are harvested, they are divided into four parts. Each of these parts has a different health benefits. After cutting up the antlers, they are dried and turned into powder form. Another way of using the deer antler is by boiling it until soft and then consuming it. This is done to improve mental vitality.
The Different Parts of the Antler Velvet and Their Benefits
Experts on Chinese alternative medicine believe that each part of the deer antler has a different health benefit. They believe that the base of the antler is rich in calcium so it will be very beneficial for individuals who have bone problems. This part of the antler is great for older people to give them stronger bones. The middle part of the antler is beneficial for those suffering from migraine, various types of arthritis and osteoporosis. The top part of the antler is used as a daily or preventive supplement. As a whole, antler velvet contains high amounts of amino acids, collagen, trace minerals and glucosamine. It is rich in prostaglandin which helps cure inflammations and chondroitin which improves cartilage health. It also contains nutrients that help improve blood health.
Antlers Are Beneficial To Migraines, Arthritis And Osteoporosis
What experts say?
Experts have conducted many studies on the benefits of deer antler velvet and they have come to the conclusion that it is very beneficial in improving muscle health. It also helps improve muscle strength. This supplement is suitable for athletes who wish to improve their health and performance in their various sports. The collagen content of the deer antler velvet also has anti-ageing properties which gives you supple and young-looking skin. Studies have also discovered that taking this supplement regularly will help in preventing various types of diseases.
Try Deer Antler Velvet
The deer antler velvet supplement is suitable for everyone and not just athletes. Taking this supplement together with a healthy lifestyle will benefit your health. You can see that you are becoming stronger and healthier as you take this supplement religiously. Having a healthy body will give you a better outlook in life.
Overdraft fees have been a source of controversies ever since banks have gone smarter. Currently, there banks are employing overdraft schemes that make it look like they’re after everybody else’s money. However, if there’s one thing you need to know about overdraft charges, it’s the fact that you don’t have to put up with it. Here’s what you can do in order to prevent overdraft charges in your account.
Prevent Overdraft Fees
Never spend more than you earn
Everyone knows what this means, but some people are not up to putting it into practice. If you splurge money out of wants and out of impulse, you increase your chances of incurring an overdraft charge. If you keep your spending in check, you won’t have to worry about going beyond your bank account balance.
Live within a budget
The most effective and the cheapest way for you to avoid getting hit with overdraft charges is by living within a budget. When you commit to following a budget, you’ll certainly not go over your account balance. Besides, keeping a budget also ensures that all of your needs are covered without the possibility of debt and a messy bank account.
Control Your Banking Activity
Check your account activity online daily
If you do this religiously, you’ll keep abreast of your account activity and your account balance. Sometimes, people forget about a pending bill payment or direct debit, so they think that they still have enough on their account. When the bills finally come in, it zeroes out their balance and every pending debit since will cause an overdraft fee.
Make a deposit or a transfer as soon as possible
If you see that your account balance is negative and that there are still pending items on your account, make a deposit or a transfer right away before everything gets processes at the end of the business day. Overdraft charges are applied once the system processes all account transactions after the day’s cut-off time. The sooner you make the deposit, the lesser your chances of getting overdraft charges.
Tie another deposit account as your overdraft protection
This option is not really recommended, but there are times when an overdraft charge is inevitable. In these cases, it’s good to have an overdraft protection tied to your checking account. Overdraft protection works by transferring funds from your overdraft account to your checking account in case of insufficient funds. Before doing this, ask your Banker about applicable fees both on the overdraft transfer and on the overdraft protection account.
You Might Want To Tie Another Deposit Account As Your Overdraft Protection
Set up a low balance alert
There are people who call their banks just to inquire about their account balance. The problem is sometimes, it takes rather long to get hold of a live person. The automated phone system is fine but remember that it is still a system and it feeds off the information that it last read before you called. This means that the information you’ll get there may not be real-time. By setting up a low balance alert, you’ll get updated when your balance is running low real time.
Putting up with overdraft charges is tiresome not only because of the effects is causes on our finances but also the emotional strain caused by worry caused by an impending fee. However if you’re keeping your account monitored closely, you won’t have much to worry about. And when you get hit with an overdraft charge, try calling your bank and ask for a refund. They are allowed to do that.
When you decide to pursue SEO, you’ll meet White Hat, Gray Hat, and Black Hat. These are the three types of hats that drive your SEO strategy. As the colors denote, White Hat SEO is a collection of good practices, Black Hat is a collection of bad practices, and Gray Hat falls somewhere in between. Because it’s gray, it is tempting to combine a little bit of integrity and a little bit of risk when it comes to your SEO strategy. However, this area offers the most confusing practices, whereas White and Black Hats are more defined by nature.
Have You Heard about SEO?
When you decide to pursue SEO, you’ll work with links. The process of link building involves best practices in establishing links on other websites that point to your websites (backlinking). It also involves including links from your website to other websites (outgoing links). When it comes to link building, you have two general methods: manual link building and paid link building. Manual link building is what it is; it identifies good practices in prompting other websites to refer to you as an authoritative source of information. However, the same cannot be said for paid link building. In fact, it is classified as a Black SEO strategy by most people in the SEO environment. Here’s why.
It causes your business to disappear online
If your business solely relies on Google for monetary returns, you’d better off doing manual link building. Google now ranks websites based on relevance – that is how many websites or users naturally link to your website because they find it useful. Businesses can get away with this for some time because there are billions of websites that need monitoring. However, if Google happens to identify paid links to your site, your business can disappear from the Internet for a good forever.
Follow The Rules And Make Your Site Stand Out With SEO
It causes you additional expenses
Don’t you love free stuff, especially when you have problems with capital? And don’t you love it when you get revenues by merely using a free service online? Google doesn’t charge to get your business indexed, but people who do paid link building services do. Since the charge is per link paid, you can pay a dollar to thousands of dollars per month. As soon as you stop paying, the links disappear. If that happens, you might not have even reached the first page on SERPs.
It causes uncertain results
Results, results. Returns, returns. Everyone wants guaranteed results, but in a world where websites compete for visibility every second, it takes time for you to see ROI materialization. So even if you pay for back links, you’re not guaranteed that you’ll reign supreme in SERPs much more strike a best-selling business.
So if you’re currently deciding whether or not to pursue link buying, think twice. Building links takes time, but the results are long-term. Paid links are quick, but it’s results are constantly under threat. The last thing you’d ever want is to be among those who went down in Google’s history as a link jinx.
Building Links Takes Time, But the Results Are Long-Term